A total of 4,848 calls have been lodged through hotline 8888 from August 1 to 26. Of this number, 707 are related to ARTA violations, most of which concern slow process, failure to act on requests, unclear procedures, discourtesy, and fixing activities.
The Civil Service Commission (CSC) started receiving calls from the public at the launch of 8888 on August 1, 2016 at exactly 12:01 a.m.
The first call received was from a client who was not satisfied with the decision of the National Bureau of Investigation (NBI) made on a case she filed. Aside from noting slow action on the case, the client also wanted the said case re-opened.
The CSC, through the Public Assistance and Information Office (PAIO), currently manages Hotline 8888 in support to President Rodrigo Duterte’s directive of establishing a 24-hour national citizens’ complaint hotline where the public can report corruption and inefficiency in government.
Calling 8888 via PLDT and Smart landline is free of charge. Smart, Talk n Text, and Sun cellular charge regular air time rates, while Globe and TM charge P5.00 on top of its regular air time rates.
The CSC advises the public to use landlines and to make conversations brief and direct to the point by providing vital details such as name, name of agency being complained of, and details of the complaint.
Complaints will be referred to the concerned agencies for immediate action. Government agencies are expected to respond within five (5) working days. 8888 agents will update clients of the agency’s response or action on the complaints.
The CSC further advises the public to only lodge legitimate concerns to Hotline 8888 and to not use it for prank calls.
Sumbungan ng Bayan Already Up
The CSC has been running the Contact Center ng Bayan (CCB) since 2012. CCB currently services the Presidential Hotline 8888.
The CCB is a contact center facility that acts as the “sumbungan ng bayan” or the public feedback mechanism of the Philippine government anchored on the Anti-Red Tape Act of 2007. It has earned the Philippine Quill Award in 2014 for its entry, Contact Center ng Bayan: Ang Sumbungan ng Bayan – Communication Strategies for Customer Relations. (Read more)