CSC takes first calls via Hotline 8888

8888 agents

A total of 4,848 calls have been lodged through hotline 8888 from August 1 to 26. Of this number, 707 are related to ARTA violations, most of which concern slow process, failure to act on requests, unclear procedures, discourtesy, and fixing activities.

The Civil Service Commission (CSC) started receiving calls from the public at the launch of 8888 on August 1, 2016 at exactly 12:01 a.m.

The first call received was from a client who was not satisfied with the decision of the National Bureau of Investigation (NBI) made on a case she filed. Aside from noting slow action on the case, the client also wanted the said case re-opened.

The CSC, through the Public Assistance and Information Office (PAIO), currently manages Hotline 8888 in support to President Rodrigo Duterte’s directive of establishing a 24-hour national citizens’ complaint hotline where the public can report corruption and inefficiency in government.

Calling 8888 via PLDT and Smart landline is free of charge. Smart, Talk n Text, and Sun cellular charge regular air time rates, while Globe and TM charge P5.00 on top of its regular air time rates.

The CSC advises the public to use landlines and to make conversations brief and direct to the point by providing vital details such as name, name of agency being complained of, and details of the complaint.

Complaints will be referred to the concerned agencies for immediate action. Government agencies are expected to respond within five (5) working days. 8888 agents will update clients of the agency’s response or action on the complaints.

The CSC further advises the public to only lodge legitimate concerns to Hotline 8888 and to not use it for prank calls.

Sumbungan ng Bayan Already Up

The CSC has been running the Contact Center ng Bayan (CCB) since 2012. CCB currently services the Presidential Hotline 8888.

The CCB is a contact center facility that acts as the “sumbungan ng bayan” or the public feedback mechanism of the Philippine government anchored on the Anti-Red Tape Act of 2007. It has earned the Philippine Quill Award in 2014 for its entry, Contact Center ng Bayan: Ang Sumbungan ng Bayan – Communication Strategies for Customer Relations. (Read more)

CSC reminds gov’t employees to avoid playing Pokemon Go at work

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The Civil Service Commission (CSC) reminds all government workers to avoid playing Pokemon Go during official work hours as it stressed that government official time is paid for by the public and should be devoted only to providing of continuous and quality public service. The CSC has requested the game developer to remove Pokemons, PokeStops, and PokeGyms from government offices.

Civil servants are warned that playing the game and any other game application on their mobile phones while at work could be considered loafing.

Under the Revised Rules on Administrative Cases in the Civil Service, loafing is classified as a less serious offense aligned with “frequent unauthorized absences, or tardiness in reporting for duty”.

Under the rules, such acts are punishable by six months to a year of suspension on the first offense and dismissal from the service on second offense.

Happy 116th year, Philippine Civil Service!

The Philippine civil service is celebrating its 116th anniversary in the month of September with the theme, “Sigaw ng Lingkod Bayani: Malasakit Para sa Taumbayan, Kapwa Kawani, at Kalikasan”.

The Civil Service Commission (CSC) spearheads the month-long celebration with a line-up of activities nationwide. Among the anniversary highlights are:




The CSC encourages the public, especially all government employees to take the PCSA hype to social media by using the hashtag #malasakitism in all their PCSA-related posts, be it a photo, video, or a simple status across social media platforms.

CSC invites you to the 2016 EROPA Conference

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The Civil Service Commission (CSC) and the University of the Philippines National College of Public Administration and Governance (UP-NCPAG) will host the 2016 EROPA Conference, alongside the 62nd Executive Council Meeting for council members on October 10, 2016.

With the theme, “iGovernance: Innovative. Inclusive. Integrity-Based,” the conference tackles three components ideal for public administration to adapt towards implementing more concrete and realistic policies and methods, and achieving specific goals

Those who are interested to attend the conference should register online on or before August 31.

The EROPA is an organization of states, groups and individuals in the general area of Asia and the Pacific. It came into being in 1960, in response to a common desire among developing countries to promote regional cooperation in improving knowledge, systems and practices of government administration to help accelerate economic and social development. It was the first organization in the region to be devoted to the development of public administration in order to advance the economic and social development of countries in Asia and the Pacific.

EROPA consists of state members in the region, institutions in the area such as institutes or schools of public administration, universities, agencies and municipal corporations and individuals whose achievements in the field of governance and public administration are recognized.

CSC Learning and Development Plan for August

GENDER SENSITIVITY – TRAINING OF FACILITATORS

Date:  August 2-5, 2016

Fee: Php10,000.00

Venue:  Bulwagang Serbisyo Sibil, 2/F CSC Building, Constitution Hills, Diliman, Quezon City

4Cs of Change Management

Date:  August 3-5, 2016

Fee: Php6,500.00

Venue:  CSI Training Room, 4/F CSC Building, Constitution Hills, Diliman, Quezon City

MENTORING AND COACHING

Date:  August 11-12, 2016

Fee: Php5,000.00

KNOWLEDGE MANAGEMENT FOR LEADERS

Date:  August 17-18, 2016

Fee: Php5,000

Venue: CSI Training Room, 4/F CSC Building, Constitution Hills, Diliman, Quezon City

WORKPLACE LEARNING AND DEVELOPMENT PROGRAM

Date:  August 17-19, 2016

Fee: Php6,500

Venue:  Bulwagang Serbisyo Sibil, 2/F CSC Building, Constitution Hills, Diliman, Quezon City

MENTORING AND COACHING FOR LEADERS

Date:  August 24-25, 2016

Fee: Php5,000

Venue:  Bulwagang Serbisyo Sibil, 2/F CSC Building, Constitution Hills, Diliman, Quezon City

CAREER DEVELOPMENT PROGRAM AND SUCCESSION MANAGEMENT

Date:  August 24-26, 2016

Fee: Php6,500

Venue:  CSI Training Room, 4/F CSC Building, Constitution Hills, Diliman, Quezon City

For inquiries, interested participants may call 931-4182 or 931-7935, or email csi.leadership@csc.gov.ph.

 

CSC reminds gov’t agencies: Avoid nepotism

At the onset of a new administration, the Civil Service Commission (CSC) reminds elective and appointive officials to observe civil service rules on appointments, particularly those that prohibit nepotism.

Book V, Title I(A), Chapter 8, Section 59 of Executive Order No. 292, also known as the Administrative Code of 1987, prohibits nepotic appointments or those made in favor of a relative of the appointing or recommending authority, or of the chief of bureau or office, or of the persons exercising immediate supervision over the appointee.

nepotism2The word “relative” under the said Code refers to those related within the third degree of consanguinity (relationship by blood) or affinity (relationship by marriage) such as spouse (1st degree), children (1st degree), sibling (2nd degree), nephew and niece (3rd degree), and uncle and aunt (3rd degree).

 

Under Section 79 of the Local Government Code of 1991, the prohibition extends to the appointing or recommending authority’s relatives within the fourth degree of consanguinity or affinity, such as first cousin or first cousin-in-law (4th degree).

The CSC said that nepotism is a form of corruption or abuse of authority that violates Article IX(B), Section 2(2) of the 1987 Philippine Constitution which states, “Appointments in the civil service shall be made only according to merit and fitness to be determined, as far as practicable, and, except to positions which are policy-determining, primarily confidential, or highly technical, by competitive examination.”

CSC Chairperson Alicia dela Rosa-Bala said, “Generally, appointments in the civil service should be based on merit and fitness to ensure a competent and professional workforce. There are rules and qualification standards that must be considered when choosing to appoint people in government.”

The rule on nepotism covers all kinds of appointments whether original, promotional, transfer and reemployment, regardless of status, including casuals and contractuals.

Exempted from this rule, however, are teachers, physicians, members of the Armed Forces of the Philippines, scientific and technology personnel under R.A. 8439, and primarily confidential positions such as Administrator (Provincial/City/Municipal), Executive Assistant, Private Secretary, and Chauffeur/Driver.

Also exempted are those involved in the personal security of elective or appointive officials; as well as the personal staff of elective officials, department heads, other Cabinet officials whose tenure is at the pleasure of the President, and chairpersons and members of commissions and boards with fixed terms of office.

Chair Bala added that because nepotism favors a few individuals, fairness in the hiring and promotion process in government is compromised. This degrades the morale of incumbent civil servants and excludes other, possibly more qualified individuals from being considered for employment.

The CSC warned that nepotism is classified as a grave administrative offense punishable by dismissal from the service.

Review Citizen’s Charter – CSC

The Civil Service Commission (CSC) reminded all government agencies, especially those providing frontline services, to review their Citizen’s Charter or the citizens’ guide for availing government services.

CSC Chairperson Alicia dela Rosa-Bala signed Memorandum Circular No. 14, s. 2016 on July 1 to support President Rodrigo Roa Duterte’s call “to reduce requirements and the processing time of all applications, from the submission to the release”. The President’s directive is anchored on the need to facilitate or improve frontline services, which is congruent to the objectives of the Anti-Red Tape Act (ARTA) of 2007, and to bring back the people’s trust in government.

Government agencies are enjoined to revisit and review their Charters, reduce or remove redundant requirements, and re-engineer their procedures, especially for those services with transaction time that go beyond the three-day limit.

Review of Citizen's Charter

HR practitioners commit to “Leading a Learning Organization”

Over 220 human resource practitioners gathered last June 15 to learn from local and international experts in the 2nd quarter offering of CSI’s Leadership Series themed, “Leading a Learning Organization.”

The one-day forum, organized by the CSC through the Civil Service Institute, aimed to encourage participants to champion a learning environment within their organization towards their people’s growth and development. As Peter Senge aptly puts it, “a learning organization facilitates the learning of its members and continuously transforms itself.”

Dr. Alaa Garad of the Investors in People United Arab Emirates also shared his knowledge and expertise in cultivating a learning environment in the workplace.

Among local speakers present were CSC Commissioner Robert S. Martinez, Local Government Academy Executive Director Marivel C. Sacendoncillo, Bangko Sentral ng Pilipinas Institute Officer-in-Charge Mr. Iñigo L. Regalado III, and Ms. Milalin S. Javellana, Executive Director of the Philippines — Australia Human Resource and Organisational Development Facility (PAHRODF).

The CSI Leadership Series is a learning and networking event held on a quarterly basis. It is designed to inspire government executives, directors, and managers to continually enhance their leadership effectiveness. It showcases the best practices of successful leaders and managers in both the government and the private sectors. It is based on the premise that an executive or manager has the power of influence and the capability to bring about significant impact on people and organizations especially on those they work with or whom they serve.

The 3rd quarter offer is scheduled on Sept. 21, 2016 with the theme “Risk Management and Leadership.” Interested parties may call Ms. Angela Isabel C. Arguelles of the Civil Service Institute at telephone numbers (02) 931-4182; (02) 931-7935 local 301 to 305, or email csileadershipseries@gmail.com.

The CSI successfully holds the quarterly Leadership Series. In photo, L-R: CSI Executive Director Arthur Luis Florenti, CSC Commissioner Robert Martinez, PAHRODF Director Milalin Javellana, and CSI Director III Maricar Aquino.

The CSI successfully holds the quarterly Leadership Series. In photo, L-R: CSI Executive Director Arthur Luis Florentin, CSC Commissioner Robert Martinez, PAHRODF Director Milalin Javellana, and CSI Director III Maricar Aquino.

Investors in People Philippines CEO Gerry Plana (center) shares nuggets of wisdom about leading a learning organization.

Investors in People Philippines CEO Gerry Plana (center) shares nuggets of wisdom about leading a learning organization.

Dr. Alaa Garad (center) of the Investors in People United Arab Emirates shares expertise in cultivating a learning environment in the workplace.

Dr. Alaa Garad (center) of the Investors in People United Arab Emirates shares his expertise in cultivating a learning environment in the workplace.

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Hundreds of HR practitioners participate in the CSI Leadership Series.

Hundreds of HR practitioners participate in the CSI Leadership Series held at the CSC Resource Center.

CSC joins Independence Day celebration

The Civil Service Commission (CSC) went off-site to offer services to the public during the celebration of the 116th Philippine Independence Day in Rizal Park, Manila last June 11 to 12, 2016.

The CSC joined other government agencies in “Mga Pampamahalaang Programa at Serbisyo” to cater to citizens’ queries regarding CSC services, particularly the application procedures for the upcoming Career Service Examination on Oct. 23.

Spearheaded by the National Commission for Culture and the Arts and the National Historical Commission of the Philippines, other activities lined up for the month-long celebration included Balik Tanaw: A Pasig River Tour and Cultural Heritage Experience; concerts at Paco Park; Musikalayaan concert; Kalayaan Book Sale; Agri-Aqua Fair and Exhibit; Diskwento Caravan; Martyrdom of Jose Rizal: Light and Sound Presentation; Pledge of Change; Job Fair; and other cultural shows, among others.

Various gov't offices provided off-site services during the "Mga Pampamahalaang Programa at Serbisyo" at the Quirino Grandstand, June 11-12.

Various gov’t offices provided off-site services during the “Mga Pampamahalaang Programa at Serbisyo” at the Quirino Grandstand, June 11 to 12.

"Mga Pampamahalaang Programa at Serbisyo was event held in line with the celebration of the country's Independence Day.

“Mga Pampamahalaang Programa at Serbisyo” was event held in line with the celebration of the country’s Independence Day.

The Civil Service Commission opened an off-site booth at the "Mga Pampamahalaang Programa at Serbisyo”.

The Civil Service Commission opened an off-site booth at the “Mga Pampamahalaang Programa at Serbisyo”.

The CSC joins the Independence Day celebration at the Quirino Grandstand.

The CSC took part in the Independence Day celebration at the Quirino Grandstand.